nonstop FAQ
Users ask us about account setup, payment methods, game rules, and account security. These questions span account registration and KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and major Indonesian banks, live-dealer table play, sportsbook betting on Liga 1 and Piala AFF, and how we protect your data on nonstop.
This FAQ page answers the most common questions we receive. If you cannot find an answer here, contact our support team via the in-app chat or email during business hours. For legal questions about jurisdiction, service availability, or account restrictions, review our Legal notice and Terms and conditions pages.
nonstop is available only where local law permits online gaming. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
- Account and registrationhow to create an account, KYC verification, password recovery, and two-factor authentication
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and transaction troubleshooting
- Games and bettinglive-dealer tables, sportsbook markets, slot games, esports, and game rules
- Security and supportaccount protection, data privacy, withdrawal holds, and support availability
nonstop operates only in jurisdictions where online gaming is legal under applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, Semaidan, and other regions must verify that access and use of nonstop comply with their own local and national regulations. We are not responsible for any legal consequences arising from your use of nonstop in violation of local law. If you are unsure whether nonstop is available or legal in your location, consult local authorities or a legal advisor before opening an account. We reserve the right to restrict access from any jurisdiction at any time without notice. If your access is subsequently restricted, we will transfer any remaining account balance to your registered withdrawal account within 30 days. For more information, see our Legal notice
To request deletion of your personal data from nonstop, contact our support team via email with the subject line "Data Deletion Request." Include your account username and the email address registered with your nonstop account. Our compliance team will process your request within 14 business days. Please note that we may retain certain data as required by law (e.g., for tax, anti-money-laundering, or dispute resolution purposes) or if you have an outstanding balance or pending withdrawal. Once your data-deletion request is complete, we will send you a confirmation email. If you have questions about what data we hold or how we handle your information, see our Privacy policy or contact support.
Payments and transactions
If your deposit or withdrawal does not complete, check your payment provider's app (DANA, e-wallet, mobile banking, local payment, online payment, or your bank) to confirm whether the funds were deducted. If your payment provider shows that money was sent but nonstop did not receive it, contact our support team immediately with your transaction reference number and proof of payment. Our team will investigate and either credit your account or help you file a dispute with your payment provider. For withdrawals that fail, the funds are returned to your nonstop account automatically within 24 hours. If a withdrawal appears stuck, check your email for any verification requests from us (we may ask for additional KYC documents before processing). Contact support if you do not receive a status update within 48 hours of your withdrawal request.
Withdrawal requests on nonstop are typically reviewed within 24 hours. Simple withdrawals (to an account you have used before) often process faster. Your first withdrawal or a withdrawal to a new bank account may require additional verification; we will contact you via email or SMS with any requests. Once your withdrawal is approved, the funds are transferred to your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking) within 1 to 3 business days, depending on your provider's processing speed. Bank transfers typically settle by the next business day; e-wallet transfers may complete within hours. If your withdrawal has not arrived after 5 business days, contact our support team with your withdrawal reference number. Please note that withdrawals requested during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or on weekends may be delayed.
Games and betting
Before you start betting or playing on nonstop, read the Terms and conditions to understand your rights and responsibilities. Key points include: you must be of legal age in your jurisdiction to use nonstop; you are responsible for ensuring that your use complies with local law; nonstop is not liable for legal consequences from your breach of local regulations; and withdrawals are subject to verification and compliance review. For specific game rules, each game on nonstop displays a "Rules" or "How to Play" button. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules; read these carefully before joining. Sportsbook bets settle according to official league results (Liga 1, Piala AFF, Champions League, etc.); disputed results are reviewed by our team. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are RNG-driven; each spin is independent and random. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle based on official tournament results. If you do not understand a rule, contact support before placing a bet.
Promotion codes on nonstop are entered during account registration or in your account settings under "Promotions." When you create a new account, you will see an optional field for a promotion code; enter the code you received (if you have one) and tap "Apply." If you already have an account and received a promotion code via email or from our support team, go to your account menu, select "Promotions," paste the code into the field, and tap "Claim." Codes are typically active for 30 days from issue. Some codes are account-restricted (one code per account) or time-limited (available only during certain events). If a code does not work, check its expiry date or contact our support team for help. Note that we do not offer fixed bonus amounts; instead, we provide promotional offers that may include deposit matches or free-play credits subject to terms and conditions.
Security and support
Our nonstop support team primarily handles English. For questions or issues, contact us via the in-app chat (available during business hours) or email our support team in English. If you need assistance in another language, our team will do its best to help or connect you with a translator if available. Our platform interface is available in English. For account and technical issues, providing details in English helps us respond faster and more accurately. If you have accessibility needs or language requirements, mention this when you contact support and we will work to accommodate your request.