nonstop Casino & Sportsbook Data Care

This page describes what we collect when you use nonstop and how we keep that data protected. We take data privacy seriously and have implemented multiple safeguards to ensure your personal and financial information remains confidential and secure.

When you create a nonstop account, deposit funds, or place a bet on live-dealer tables or sports markets, we collect certain information. We use this data only to operate our service, process transactions, verify your identity, and comply with legal obligations. We do not sell your data to third parties.

Read this privacy policy carefully to understand our data practices. If you have questions about how we handle your information, contact our support team at any time.

What Information We Collect on nonstop

We collect information in several categories when you use nonstop.

Account information: When you register for a nonstop account, we collect your full name, date of birth, email address, phone number, and country of residence. We use this to verify your identity and establish your account.

Identity verification documents: During your first withdrawal request on nonstop or if your betting activity exceeds certain thresholds, we ask for identity documents (KTP, passport, or driver's license). We collect images of these documents, encrypt them, and retain them only as long as necessary to verify your identity, then delete them per our policy.

Activity data: We track your logins, game sessions, bets placed, betting history, and withdrawals on nonstop. This data helps us monitor account security, detect fraud, and improve our service.

Device and connection data: We collect information about the device you use to access nonstop (device type, operating system, app version) and your IP address. This helps us optimize our mobile app performance and support you technically.

How We Use Your Data on nonstop

We use the information we collect on nonstop for the following purposes:

• Service operation: We process your deposits and withdrawals, manage your nonstop account, and deliver live-dealer tables, sportsbook markets, and slot games to you.
• Identity verification: We verify your identity through KYC procedures to prevent fraud, money laundering, and financial-crime activity. This protects both you and nonstop.
• Security and monitoring: We monitor your nonstop account for suspicious activity—multiple failed logins, unusual betting patterns, or rapid withdrawals. If we detect an anomaly, we may restrict your account and contact you to confirm the activity was legitimate.
• Legal compliance: We retain records of your transactions and account activity to comply with financial-crime reporting obligations in supported jurisdictions.
• Customer support: We use your contact information to respond to your inquiries and resolve disputes on nonstop.
• Platform improvement: We analyze aggregated, anonymized data from nonstop users to improve game performance, identify technical issues, and optimize our mobile app experience.

Data retention

We retain your account data for as long as your nonstop account is active. After closure, we retain transaction records for 7 years to comply with financial-crime reporting laws, then delete them.

Identity documents

We encrypt and retain KYC documents only as long as necessary to verify your identity, then delete them. Typically this is 30–90 days after verification.

Cookies and tracking

We use cookies and similar technologies on nonstop to maintain your login session, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

Third-Party Processors and Our Partners

We use third-party service providers to support nonstop operations. These partners may process your data on our behalf but are contractually obligated to keep it confidential and use it only for the purposes we specify.

Payment processors: When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, those payment providers process your transaction and may retain transaction data per their own privacy policies.

Cloud infrastructure: Our servers may sit outside your jurisdiction (e.g., in Singapore, Malaysia, or other supported regions). By using nonstop, you consent to your data being processed in these locations, subject to encryption and security standards matching or exceeding Indonesian legal requirements.

Customer support tools: We use third-party support platforms to manage your inquiries. Your messages and account details are processed by these platforms according to their privacy terms.

Your Rights Regarding Data on nonstop

You have the right to access, correct, or request deletion of your personal data on nonstop. To exercise these rights, contact our support team with a written request. We will respond within 30 days.

You may request that we delete your nonstop account and associated data. However, we are required to retain transaction records for 7 years to comply with financial-crime reporting laws. After that retention period, we will delete all remaining data.

You may withdraw your consent for marketing communications at any time by updating your email preferences in your nonstop account settings or contacting our support team. This does not affect our use of your data for service operation or legal compliance.

Cookies and Tracking Technologies on nonstop

Session cookies: These keep you logged in on nonstop while you play. They expire when you close your browser or log out.

Persistent cookies: These remember your preferences (e.g., language or theme settings) and persist across multiple nonstop sessions, typically for up to one year.

Analytics cookies: We use these to track user behavior on nonstop—which games are most popular, where players drop off, and how our mobile app performs. This data is aggregated and anonymized.

You can control cookies through your browser settings. If you disable cookies, some nonstop features may not work properly. Do not disable cookies if you wish to maintain a smooth login experience on nonstop.

Data Subject Rights and Contact Information

If you have questions or concerns about how we handle your data on nonstop, contact our support team. We are available during standard business hours and will respond to your inquiry within 5 business days.

During major holidays—Idul Fitri, Idul Adha, Imlek, and Nyepi—our response times may be delayed due to reduced staffing. We will do our best to respond promptly but cannot guarantee standard timelines during these periods.

If you believe we have violated your data privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction. You also retain all rights under applicable data protection laws in supported jurisdictions like Jakarta, Surabaya, Bandung, Medan, and Semarang.

Changes to Our Privacy Policy on nonstop

We may update this privacy policy at any time. Material changes will be announced at least 14 days in advance through our nonstop app or website. Your continued use of nonstop after the announcement constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed of any changes to our data handling practices.

Our Commitment to Your Privacy on nonstop

We at nonstop are committed to protecting your personal data and maintaining the trust you place in us. We use industry-standard encryption, conduct regular security audits, and adhere to strict data-handling policies. Your data is never sold to third parties, and we retain it only as long as necessary to provide our service and comply with legal obligations.